What happens if no one is present to receive the delivery?
The Courier will try to deliver your package three times. If the third attempt to deliver your package fails, The Courier will leave it at your nearest shipping center. Your package will be held there for a period of 14 days.
What are the delivery costs?
Shipping charges and expected delivery dates are displayed in your shopping cart at the time of your order. This information also appears in your order confirmation email.
We package and ship your order as soon as we get credit card authorization and verification. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include, the U.S. Postal Service (USPS), United Parcel Service (UPS) and FedEx.
*Actual delivery times and costs are subject to change.
What is the delivery time?
Most in-stock items will arrive within 5-7 business days after your order is shipped from our distribution center in Ohio. ("Business days" means Monday-Friday, excluding Holidays.)
Since delivery timeframes vary depending on destination, the most accurate estimate is provided in the shipping confirmation. The tracking information generally becomes visible 48 hours after you have ordered. Please note: Although we try our best to deliver your items within the estimated time frame, delivery dates are not guaranteed.
Where do you ship?
We currently ship to the U.S. We also offer international shipping to customers in Canada.
Whether you choose standard delivery or overnight, you can follow your order's progress online.
To track a package click “Account” in the top right corner of the website, to left of the Checkout button. After clicking the Account button sign into your account to see your recent order history. For each order, you can see order details and shipment summary. The shipment information includes a tracking number for each package, which you can click to see the progress of your package.
In most cases, the shipping carrier is identified as the U.S. Postal Service (USPS), United Postal Service (UPS), or Federal Express (FedEx). In some cases, we may send an order in multiple packages. When we do, we provide tracking information for all packages, as well as details on which items you can expect in which package. You are charged only once if we choose to send your order in more than one package.
The shipping carrier provides a detailed pathway for your delivery and has the most up-to-date information. However, if your package has not arrived within the shipping time you specified when you ordered, feel free to contact us at anytime.